• Training Instructor

    Change Healthcare Concord, NH 03302

    Job #2159488855

  • What will I be responsible for in this job?

    Responsible for conducting introductory training courses for internal staff, mid-level managers and offshore teams. Training will primarily occur virtually with the possibility for in-person training as needed.

    Key Job Responsibilities

    • Provide training on multiple medical billing computer systems to new hires, existing employees, management, and clients

    • Provide new hire training to assist employees in acclimating to the medical billing profession and Change Healthcare

    • Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials, including the method, media, and documentation to be presented

    • Responsible for various reporting requirements, including utilizing the company LMS for training and testing monitoring

    • Develop and document all workflow processes and procedures, coordinate with a pathway team as necessary

    • Coordinate all aspects of training activities with clients, management, and employees

    • Monitor, evaluate, or record training activities for program effectiveness as well as develop solutions to less-effective programs

    • Develop alternative training methods if expected improvements are not seen

    • As needed, travel to client site for new system implementation training development

    What are the requirements?

    • Required: College degree in adult learning or equivalent work experience

    • Experience with physician RCM a plus

    • Knowledge of principles and methods for curriculum and training design

    • Knowledge of adult learning theory and various methods and mediums to effectively train users of all experience levels

    • Ability to communicate well with an audience / customer base of all people at all levels

    • Effective written and verbal communication skills with the ability to self-edit

    • Critical thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches

    • Judgment and decision making

    • Emotional intelligence - being aware of others' reactions and understanding why they act the way they do as well as maintaining control over your own reactions in any given context

    • Ability for public speaking

    • Team oriented

    What other skills/experience would be helpful to have?

    • 1+ year of experience in a training capacity - preference given to formal training experience

    • 1+ years RCM experience preferred

    • Experience in Microsoft Project, Excel, and Visio

    • Experience with multiple functions within RCM a plus

    • Experience with multiple billing platforms (GE Centricity, Epic, Cerner, Imagine, MMIS, MDIV) a plus

    • Preference to candidates with a background in developing training programs in the RCM business

    • Technology:

    • MS Office including Teams, PowerPoint, Excel, Word, and Outlook: Proficient

    • Webex: ability to utilize or transfer skills from another distance learning technology

    • Experience using Capterra, Adobe Captivate, Learning Management Systems, and other training software a plus

    • Reading comprehension - ability to understand and make sense of written materials

    • Possess excellent project management and organizational skills, ability to research and review processes, and plan and effectively manage time

    • Ability to multi-task and remain flexible to accept new and changing priorities

    • Ability to accept constructive feedback and work towards self-improvement and professional growth

    • Ability to learn new computer systems in a face paced environment and provide training to new users

    How much should I expect to travel?

    • <25% employees="" in="" roles="" that="" require="" travel="" will="" need="" to="" be="" able="" to="" qualify="" for="" a="" company="" credit="" card="" or="" be="" able="" to="" use="" their="" own="" personal="" credit="" card="" for="" travel="" expenses="" and="" submit="" for="" reimbursement.="" #li-remote="" join="" our="" team="" today="" where="" we="" are="" creating="" a="" better="" coordinated,="" increasingly="" collaborative,="" and="" more="" efficient="" healthcare="" system!="" covid="" vaccination="" requirements="" we="" remain="" committed="" to="" doing="" our="" part="" to="" ensure="" the="" health,="" safety,="" and="" well-being="" of="" our="" team="" members="" and="" our="" communities.="" as="" such,="" we="" require="" all="" employees="" to="" disclose="" covid-19="" vaccination="" status="" prior="" to="" beginning="" employment="" and="" we="" may="" require="" periodic="" testing="" for="" certain="" roles.="" in="" addition,="" some="" roles="" require="" full="" covid-19="" vaccination="" as="" an="" essential="" job="" function.="" change="" healthcare="" adheres="" to="" covid-19="" vaccination="" regulations="" as="" well="" as="" all="" client="" covid-19="" vaccination="" requirements="" and="" will="" obtain="" the="" necessary="" information="" from="" candidates="" prior="" to="" employment="" to="" ensure="" compliance.="" equal="" opportunity/affirmative="" action="" statement="" change="" healthcare="" is="" an="" equal="" opportunity="" employer.="" all="" qualified="" applicants="" will="" receive="" consideration="" for="" employment="" without="" regard="" to="" race,="" color,="" religion,="" age,="" sex,="" sexual="" orientation,="" gender="" identity,="" genetic="" information,="" national="" origin,="" disability,="" or="" veteran="" status.="" to="" read="" more="" about="" employment="" discrimination="" protections="" under="" federal="" law,="" read="" eeo="" is="" the="" law="" at="" ~~~; and="" the="" supplemental="" information="" at="" ~~~; if="" you="" need="" a="" reasonable="" accommodation="" to="" assist="" with="" your="" application="" for="" employment,="" please="" contact="" us="" by="" sending="" an="" email="" to="" ~~~="" with="" "applicant="" requesting="" reasonable="" accommodation"="" as="" the="" subject.="" resumes="" or="" cvs="" submitted="" to="" this="" email="" box="" will="" not="" be="" accepted.="" click="" here="" ~~~; to="" view="" our="" pay="" transparency="" nondiscrimination="" policy.="" california="" (us)="" residents:="" by="" submitting="" an="" application="" to="" change="" healthcare="" for="" consideration="" of="" any="" employment="" opportunity,="" you="" acknowledge="" that="" you="" have="" read="" and="" understood="" change="" healthcare's="" privacy="" notice="" to="" california="" job="" applicants="" regarding="" the="" collection="" of="" personal="" information="" (~~~; .="" change="" healthcare="" maintains="" a="" drug="" free="" workplace="" and="" conducts="" pre-employment="" drug-testing,="" where="" applicable,="" in="" accordance="" with="" federal,="" state="" and="" local="" laws.="" change="" healthcare="" is="" an="" equal="" opportunity="" employer.="" all="" qualified="" applicant="" will="" reveive="" consideration="" for="" employment="" without="" regard="" to="" race,="" color,="" religion,="" age,="" sex,="" sexual="" orientation,="" gender="" identity,="" genetic="" information,="" national="" origin,="" disability,="" or="" veteran="" status.=""></25%>