Training Development Specialist

FRAUD TRAINING DEVELOPMENT SPECIALIST

WHAT IS THE OPPORTUNITY?

Responsible for the development and implementation of training programs. This role will create and deliver live fraud-related training materials for clients and all levels of colleagues across all divisions, including TMS, LOBs, B&IS and T&I, using various learning delivery methods as well as define learning strategies that include assessments, curricula, experiential learning and evaluative metrics and reporting.

What you will do

• Create, administer, and deliver live fraud-related training materials and programs for external clients and internal colleagues (including existing and new programs).

• Manage learning environment and facilitate development and delivery of learning opportunities using classroom, live-and-online, self-paced e-learning, and blended learning methodologies.

• Collaborate with other stake holders such as Product Managers, Sales & Operations Trainers and other change originators to deliver programs and product training.

• Facilitate the development and delivery with change owners for various channels including client services, implementations, operations, technology systems/applications and sales. Thought-leader and subject matter expert, who can identify best training means for each channel and audience.

• Organize and support learning workshops for trainers that are facilitating the trainings. Engage product team as needed.

• Measure impact and effectiveness of learning and development programs.

• Ensure that learning and development programs achieve established project goals, quality standards, and legal requirements.

• Understand and apply state-of-the-art adult learning theory. Keep current with latest organizational and individual behavioral research and learning delivery technologies.

• Maintain vendor relationships that support Learning and Development needs. Serves as the liaison between Enterprise Fraud Management and Learning & Development team to stay informed on enterprise best practices, tools & methodology.

• Perform administrative tasks such as monitoring costs, scheduling classes, setting up systems and equipment, and coordinating enrollment.

• Monitor project schedules and resolves project related issues appropriately.

• Proactively promote knowledge management resources and tools.

• May facilitate and design other knowledge learning as assigned.

Must-Have*

• Minimum of 5 years delivering training and developing training materials

• Minimum 3 years of financial services experience

Skills and Knowledge

• Bachelor's degree preferred.

• Experienced in designing, delivering, and evaluating the effectiveness of learning and development programs.

• Experienced speaker with effective presentation skills and ability to adapt style as appropriate to audience and delivery method.

• Knowledge of banking and financial fraud.

• Ability to interact effectively with all levels of Bank clients, colleagues, Subject Matter Experts, contractors, and third-party vendors. Communicate effectively and skillfully in both oral and written form.

• Able to apply professional experience and learning theory in practical field applications. Adopts concepts to create practical and effective learning opportunities.

• Possesses demonstrated ability in needs assessment, objective setting, and evaluation/measurement of learning opportunities.

• Strong interpersonal skills.

• Ability to adjust content based on audience and develop materials that are logical and easy to follow.

• Strong project management skills to organize and schedule training sessions.

Compensation

Starting base salary: $41.81/hr - $66.81/hr. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

*To be considered for this position you must meet at least these basic qualifications

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (~~~) .

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.

ABOUT CITY NATIONAL

We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America's leading diversified financial services companies.

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