• Substitute Information Staff

    Kent District LibraryComstock Park, MI

    Job #532841413

  • JOB SUMMARY:

    Performed under the general direction of branch management, serves as a Substitute Information Staff member. Specific duties will vary based on branch size and area of responsibility.

    DUTIES:

    • Provides reference and information services to library patrons. Duties include, but are not limited to: receiving and answering of questions regarding collections, library services and policies; interpreting patron needs and conducting research necessary to obtain sources of information; obtaining copies of information through inter and intra-library loans; assisting patrons in the use of subject specialty materials, and recording reference statistics.

    • Assists patrons in their search for library materials; provides reader's advisory and reference interview services as needed, by utilizing ILS, print sources, KDL electronic databases and Internet on-line tools.

    • Effectively facilitates access to KDL's digital collection by providing demonstrations of and assistance with multiple format eReader devices.

    • Instructs and assists Library staff and patrons in basic technical support, maintenance and troubleshooting in the use of various audio visual equipment, accessing information through electronic databases and other library equipment such as copy machines, basic computer hardware and software, WebPac and other on-line tools.

    • Performs other duties as assigned

    REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

    • The job requires a Bachelor's degree.

    • Ability to travel between work locations and related places of business as needed.

    • Working knowledge and understanding of the principles, methods and practices of public library operations, including search methods, reader's advisory and reference interviews. Incumbent is also required to acquire knowledge of the policies and procedures of Kent District Library.

    • Considerable knowledge of available circulating materials and basic reference sources.

    • Working knowledge of public library computer hardware and software and how to access and search them.

    • Ability to work under general supervision with latitude in exercising independent judgment and discretion subject to Library policies, procedures and professional practices.

    • Interpersonal and communication skills necessary to interact with various library staff and patrons in an effective and courteous manner. Communicate effectively in both oral and written forms. Bilingual (English/Spanish) preferred.

    • Analytical ability to maintain accurate statistics.

    • Visual acuity and physical skills necessary to retrieve library materials from shelves and storage areas, maintain library materials and operate equipment. The incumbent is required to have the physical ability to push/pull fully loaded book carts and lift/carry materials weighing up to 40 pounds.

    • Hearing ability to answer telephone and patron inquiries.

    • Computer skills necessary to effectively access information on the computer.

    • Ability to operate a variety of library equipment including a computer, fax and copy machine.

    DESIRED KNOWLEDGE, SKILLS AND ABILITIES:

    • One year professional library experience

    • Some course work in Library Science

    • Bilingual (English/Spanish)

    HOURS AND LOCATION

    • KDL provides library services to our local communities seven days per week.

    • All positions may require some evening and weekend hours, including Sundays.

    • While this position is currently assigned to the above location, KDL reserves the right to require all employees to be available for assignments at any KDL location.

    JOB SUMMARY:

    Performed under the general direction of branch management, serves as a Substitute Information Staff member. Specific duties will vary based on branch size and area of responsibility.

    DUTIES:

    • Provides reference and information services to library patrons. Duties include, but are not limited to: receiving and answering of questions regarding collections, library services and policies; interpreting patron needs and conducting research necessary to obtain sources of information; obtaining copies of information through inter and intra-library loans; assisting patrons in the use of subject specialty materials, and recording reference statistics.

    • Assists patrons in their search for library materials; provides reader's advisory and reference interview services as needed, by utilizing ILS, print sources, KDL electronic databases and Internet on-line tools.

    • Effectively facilitates access to KDL's digital collection by providing demonstrations of and assistance with multiple format eReader devices.

    • Instructs and assists Library staff and patrons in basic technical support, maintenance and troubleshooting in the use of various audio visual equipment, accessing information through electronic databases and other library equipment such as copy machines, basic computer hardware and software, WebPac and other on-line tools.

    • Performs other duties as assigned

    REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

    • The job requires a Bachelor's degree.

    • Ability to travel between work locations and related places of business as needed.

    • Working knowledge and understanding of the principles, methods and practices of public library operations, including search methods, reader's advisory and reference interviews. Incumbent is also required to acquire knowledge of the policies and procedures of Kent District Library.

    • Considerable knowledge of available circulating materials and basic reference sources.

    • Working knowledge of public library computer hardware and software and how to access and search them.

    • Ability to work under general supervision with latitude in exercising independent judgment and discretion subject to Library policies, procedures and professional practices.

    • Interpersonal and communication skills necessary to interact with various library staff and patrons in an effective and courteous manner. Communicate effectively in both oral and written forms. Bilingual (English/Spanish) preferred.

    • Analytical ability to maintain accurate statistics.

    • Visual acuity and physical skills necessary to retrieve library materials from shelves and storage areas, maintain library materials and operate equipment. The incumbent is required to have the physical ability to push/pull fully loaded book carts and lift/carry materials weighing up to 40 pounds.

    • Hearing ability to answer telephone and patron inquiries.

    • Computer skills necessary to effectively access information on the computer.

    • Ability to operate a variety of library equipment including a computer, fax and copy machine.

    DESIRED KNOWLEDGE, SKILLS AND ABILITIES:

    • One year professional library experience

    • Some course work in Library Science

    • Bilingual (English/Spanish)

    HOURS AND LOCATION

    • KDL provides library services to our local communities seven days per week.

    • All positions may require some evening and weekend hours, including Sundays.

    • While this position is currently assigned to the above location, KDL reserves the right to require all employees to be available for assignments at any KDL location.

    Updated 12/10/2017

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