Services Trainer

Services Trainer

Location

S. Plainfield, NJ, US, 07080Secaucus, NJ, US, 07094

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

The Services Trainer provides training solutions to customers and employees to ensure competence and satisfaction. The location of the position is the greater New York City / New Jersey area.

Responsibilities:

• Analyze and track training needs and requests for internal and external customers.

• Provide training on a wide variety of coach systems to include powertrain, electrical, A/C, etc.

• Plan and execute recorded, online, and in-person training sessions for both internal and external customers

• Document and update training records and provide training reports

• Review after training surveys and adjust content/schedule according to comments received

• Responsible for gathering technical information, build training materials and conduct training in a classroom environment, using audio/visual technology available

• Prepare individualized training materials to be used for our products

• Participates in a multitude of different industry events, training classes and seminars

• Provide customer service while upholding the level of performance and quality of our products to ensure repeat business and continued loyalty of our customers

• Assisting in the diagnostic and repairs of the Prevost and Volvo products

• Provide training, assistance, and mentoring of fellow coworkers

• Be available to answer questions from technicians including support for the on-call

• Other assigned tasks

Critical Competencies:

• Advanced troubleshooting and diagnostic abilities

• Be the product expert person for the Prevost and Volvo products.

• Ability to look up parts efficiently and independently.

• Proficient in electronic media and laptop use (Technical prints, Parts Assist, bulletins and recalls, SAP, diagnostic tools)

• Autonomous and well organized

• Excellent verbal and written communication

• Understand hazardous communication and safety information

Education and Experience:

• Technical School diploma in mechanics, electrical, or equivalent experience

• 5 years minimum of relevant experience required

• Knowledge of the Prevost and Volvo products

Other Requirements:

• Ability to obtain a Valid CDL license (Class B with a Passenger Endorsement) a strong plus

• Frequent travel Required - including international destinations (USA and Canada)

• Proficient in MS Office Products

• Spanish speaking a strong plus but not required

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide. Volvo Group North America is an Equal Opportunity Employer and Affirmative Action employer. E.O.E./M/F/D/V.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group's leading brands and entities.

At Volvo Buses you join one of the world's leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.

Job Category: Sales & Services

Organization: Volvo Buses

Travel Required: Frequent Travel

Requisition ID: 7693

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Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world's most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: New York City

Nearest Secondary Market: Newark