• Project Assistant

    KforceColumbia, MD 21045

    Job #780153750

  • Kforce has a client in search of a Project Assistant in Columbia, Maryland (MD).Essential Functions:

    • Facilitate communication of inbound calls, outbound calls, and WebMails daily to assist families throughout the enrollment process

    • Approve course schedules for students entering Kindergarten through Grade 11, using the Company's Management System's Course Placement Tool

    • Review student performance, by evaluating report cards, state standardized test scores, and placement tests and match against company curricular options to determine which course(s) of study are appropriate for each student

    • Demonstrate a thorough understanding of the Company's K-12th grade curricular options and state specific processes

    • Understand and be able to assist prospective families with understanding the requirements of the enrollment process

    • Determine gifted and talented course eligibility for students in Grade 3 through Grade 8 using academic documentation, skills assessment results, IQ testing scores, and state standardized test scores

    • Evaluate transcripts and determine transferable credit for high school applicants

    • Bachelor's degree preferred

    • Prior customer service experience is highly preferred

    • Prior experience in a phone queue/call center preferred

    • Experience in an educational setting/school, preferably as a registrar (or with scheduling experience) or school support professional a plus

    • Knowledge of curriculum as it corresponds to students' developmental stages and state standards a plus

    • Knowledge of online student information systems a plus

    • Excellent communication skills, both oral and written

    • Able to act as a team player and demonstrate flexibility in a fast-paced work environment

    • Must be able to learn quickly and multitask

    • Fast thinking and good problem solver

    • Good organizational skills and attention to detail are essential

    • Proficient in Google Business suite

    Key Capabilities:

    • Customer Centric - Acts with a strong customer mindset (both internal and external) and is a visible advocate for the customer; Builds strong relationships with customers and uses those to improve their experience and outcomes

    • Communications - A great communicator who engages teams and stakeholders with thoughtful delivery and messages that resonate

    • Works well in a matrix - Models collaboration, solves problems with peers, builds trust and support

    • Takes personal responsibility - Can be relied on to complete tasks timely and well, demonstrates -ownership- regardless of the outcome, proactive in exploring and exploiting new opportunities

    Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

    Updated 01/15/2019

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