NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.
Title: Learning Instructor
Location: Peachtree City, GA
This position reports to the NAMER Learning Delivery Manager. This role utilizes the candidate's knowledge of NCR business and products and their expertise in adult education techniques to implement and deliver learning curriculum for their prescribed audience. They work closely with the NAMER Learning Delivery Manager, the Learning Business Partner, and the Learning Specialist to understand the business requirements and the skill sets requiring enhancement. The Instructor facilitates and delivers a comprehensive learning program or events that enhance a learner's knowledge/skill and improves the overall effectiveness of the business unit/organization (to include instructor led, virtual and mobile training in the field). Although important, the design and development of learning programs are secondary in this particular role to the delivery and instruction.
KEY AREAS OF RESPONSIBILITY
Facilitate course delivery using classroom, lab, VILT (virtual instructor-led training), online and mobile training (which could entail teaching out of state) methods of instruction
Maintain classroom facilities and equipment and ensure learning materials necessary for the class are available
Use existing knowledge combined with analytical skills to identify updates to course content
Use a variety of delivery techniques, leveraging formal and informal delivery tools such as virtual classrooms, web conferencing, discussion forums, blogs, and wikis
Execute course delivery according to the published training schedule
Use continuous improvement processes and tools to improve Services Learning processes to increase the value-add provided to our customers
Course owner for assigned instructor-led training courses
Supports course development by providing subject matter expertise for assigned product
Performs course maintenance
Develop performance support (e.g. job aids, YouTube style videos, etc.)
Mentor new instructors
3-5 years of technical field experience (hardware such as an ATM and SelfCheckout) or Associates Degree in a technical/troubleshooting/mechanical field
Excellent verbal and written communication skills
Ability to resolve conflict
Must be adaptable and be able to shift roles at a moment's notice
Ability to work in a team environment
Strong (demonstrated) public speaking or presentation skills
Proficiency in MS Office products
Experienced with working in a matrix-managed organization
Experience servicing NCR supported equipment (e.g. POS, Self-Check Out, ATMs, or networking hardware)
Must be available to work extra hours, shift schedules and participate in mobile training, as well as travel to various locations as needed to teach classes
Must be able to lift up to 50 lbs, bend, kneel, and stand for hours at a time
Must have an active driver's license and be able to safely operate a van
Bachelor's Degree in Education or a related technical certificate/discipline OR 5-7 years of experience working in Learning or Education-related discipline
2 - 3 years teaching adult learners technical/machinery/electrical topics
Proven ability to work within a team environment, juggle multiple projects, and adapt to frequent change
Ability to build rapport with internal and external customers
Ability to visualize and verbalize technical concepts in understandable terms and be instructionally savvy to deliver clear and effective instructional content
Proven ability to learn quickly and work independently
Ability to self manage
Experience servicing networking and telecom products (i.e. Cisco routers/switches, Ciena optical)
Experience servicing PCs and Servers (Dell, Cisco, etc.)
Experience servicing retail POS systems
Experience servicing Self Check Out machines
Experience servicing ATMs (NCR and multivendor)
Offers of employment are conditional upon passage of screening criteria applicable to the job.
Full time employee benefits include:
Short/Long Term Disability
EEO Statement Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.
Help us run the world's top brands.
At NCR (~~~/) , you'll have meaningful and relevant work experiences, opportunities to learn and make a real contribution. Every day we build on our 130+ year history (~~~) to transform, connect and run our customers' technology platforms.
A career here means embracing our innovative culture and shared values (~~~) , always seeking new adventures and carving your own path.