In this role, responsibilities will include developing and maintaining new and existing training programs for staff of all levels. This role will produce trainings utilizing various training methodologies and theories. The successful candidate will be collaborative in working with employees at all levels and deliver a high level of service in meeting the training and development needs of the organization.
Identifies and writes learning objectives and create comprehensive storyboards using instructional design techniques
Designs, develops and produces, including but not limited to, courses, curriculums, development plans, workshops, seminars, and presentations for meetings utilizing a variety of delivery methods â€“ instructor-led classroom, eLearning, self-paced, web- and computer-based training
Designs, develops and produces instructor manuals, participant guides, quick-reference guides, activities and job aides to support all training delivery
Research and develop training programs aligned with corporate strategic initiatives
Collaborate with subject matter experts and trainers to develop, update and maintain course content
Evaluate the effectiveness of all trainings
Partner with appropriate internal and external experts to utilize cutting edge and currently available technology
Utilize multi-media tools including, but not limited to, online content editing software and use of internet/intranet networks and web-based education systems
Collaborate with Training Coordinator to ensure managers/staff have sufficient tools to monitor training progress and processes
Assist the Training Manager in the documentation of training materials for any new/revised products, systems, courses
Evaluate, assess and determine return on investment of all training courses and programs.
Understand and comply with all applicable federal and state laws and banking regulations (including those related to OFAC and Bank Secrecy Act / Anti-Money Laundering compliance) and Patelco Credit Unionâ€™s policies and procedures.
Perform other duties as assigned by management
Bachelorâ€™s degree preferably in Instructional Design or equivalent work experience
One to two years related business experience is required
Previous experience in the application of adult learning principles & methods
Excellent oral/written communication and strong interpersonal skills
Demonstrated proficiency in computer skills especially in Microsoft Powerpoint, Word, Excel, Publisher, and content editing software such as Adobe Captivate or similar software
Excellent organizational and time-management skills with the ability to multi-task and manage numerous projects simultaneously
The ability to work independently while being a genuine "team player"
Experience owing course development and materials from beginning to end
Ability to work collaboratively and communicate with employees and managers at all levels
Maintain professionalism at all times
Strong organizational, problem-solving, and analytical skills
Must be detail-oriented
Must be flexible and have the ability to work under pressure and deliver projects within given deadlines
Exemplify Patelcoâ€™s values of integrity, communication, respect, trust, quality, service excellence, initiative, collaboration and teamwork
Req No.: 2018-2857
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Street: 5050 Hopyard Rd. 4th Floor