• Digital TECHNCIAL Product Training Specialist

    Eaton Corporation Concord, NH 03302

    Job #2455181447

  • As an intelligent power management company, Eaton is fully engaged in our digital transformation to improve our internal business processes and to reach and serve our customers better and provide them with new value. We are reshaping the way we think and work - leveraging digital tools and technologies to accelerate our transformation and instilling a digital mindset from the ground up.

    Eaton's Digital Office is currently seeking a Digital Product Training Specialist to join our team. This position is REMOTE but will be given preference to those candidates located within 50 miles of Raleigh NC, Cleveland OH, Milwaukee WI, or Tampa Florida locations.

    Position Overview:

    The Digital Product Training Specialist designs, develops, markets, delivers and manages learning solutions including instructor-led and virtual instructor-led sessions using a systematic approach of analysis, design, development, implementation, and evaluation for technical and commercial content related to the digital software suite.

    In this role you will:

    • Work closely with the Digital Office Offer Management Team (Segment Leaders, Offer Managers, Product Owners), Global Learning and Development Program Manager and IT Learning Management to identify strategic initiatives that will enhance the learning program.

    • Partner with the field sales, Digital Office Offer Management Team (Segment Leaders, Offer Managers, Product Owners), Channel, and Marketing teams to ensure the learning program is effective, supports the business strategy, improves communication, and enables growth while supporting Eaton's financial goals and values.

    • Align with global digital learning strategy while modifying approach as needed in the region and / or country based on different go-to-market approaches.

    • Provide consultative services to the Design and Development team in identifying and implementing alternative and e-Learning materials that complement the curriculum of instructor-led, virtual instructor-led, and web courses.

    • Responsible for in-person and virtual class administration and preparation, including but not limited to developing a training plan, scheduling, set-up, enrollment, travel, demo equipment, activity materials, courseware, assessments, evaluation, and follow-up.

    • Create, maintain, and update training materials including instructor-led, virtual instructor led, train-the-trainer PowerPoint presentations, training exercises and other segment focused learning materials.

    • Provide regular feedback to key stakeholders, achieve program metric goals, track program data, compile reports and actively seek cost saving and productivity improvement opportunities.

    • Offer interactive courses that meet learning objectives to sell and support Distributed IT, DCIM and EPMS solutions in the digital software market segment.

    • Ability to thrive in a team environment which includes sharing best practices with other training specialist, etc

    Why work at Eaton? We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

    • Flexible work options to help balance work/life demands (at participating Eaton sites)

    • Healthcare/retirement savings programs

    • Competitive compensation packages to reward skills and performance

    • Tuition assistance or financial help for ongoing learning and development

    • Health, Dental, Vision & Wellness programs

    • Donation matching (U.S., Canada, Puerto Rico)

    When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.


    Required (Basic) Qualifications:

    • Bachelor's Degree from an accredited institution

    • Five years (5) of data center training software industry experience

    • Ability and willingness to travel up to 25%

    • Experience in facilitation, instructional design, and adult learning principals

    • With or without accommodation, must be able to lift, move and set-up demo equipment which can weigh in excess of 60 lbs.

    • Must be legally authorized to work in the United States without sponsorship now or in the future.

    • No relocation benefit is being offered for this position.

    Preferred Qualifications:

    • Technical knowledge and project experience with intelligent and / or software products and an ability to quickly learn new products applicable to the Data Center and Industrial market segments to lead and facilitate the training program of Tier 1, 2, 3 and 4 instructor-led, web, virtual and alternative learning opportunities for technical and commercial groups.

    • Has knowledge of channel partners, specifiers, and customers, as well as a familiarity with the basic form, fit, and function of related products within the market segment.

    • Familiar with, or ability to rapidly learn product technical aspects and an ability to transfer those skills to North American Sales, sales representatives, and key channel partners.

    • Minimum of three years in software sales or in intelligent product management.

    • Proven ability to prioritize and handle multiple projects simultaneously.

    • Must demonstrate a strong collaborative working style, working at multiple levels of an organization.

    • Ability to think and act strategically to address organizational training and development needs.

    • Detail oriented with strong time management skills.

    • Exceptional customer service orientation.

    • Knowledge and experience with adult learning practices


    At Eaton, we strive to provide compensation and benefits that attract, engage, and retain the best talent. This includes competitive pay and a variety of benefit programs for eligible employees.

    The expected annual salary range for this role is $88,500- $129,800 a year.

    Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

    At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click here for more detail: Eaton Benefits at a Glance. (~~~)

    Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at ~~~ to discuss your specific need. Only accommodation requests will be accepted by this phone number. All other inquiries related to your job search will not be supported by this phone number.

    Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power - today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we're accelerating the planet's transition to renewable energy, helping to solve the world's most urgent power management challenges, and doing what's best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.

    Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030.

    Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.

    Job: Marketing

    Region: North America - US/Puerto Rico

    Organization: CPDI OPI

    Job Level: Individual Contributor

    Schedule: Full-time

    Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes - Remote

    Does this position offer relocation?: No

    Travel: Yes, 25 % of the Time