• Course Coordinator

    Jacobs Hanover, MD 21076

    Job #2268842166

  • Challenging Today. Reinventing Tomorrow.

    We're invested in you and your success. Everything we do is more than just a project. It's our challenge as human beings, too. That's why we bring a thoughtful and collaborative approach to every one of our partnerships.

    At Jacobs, we challenge the status quo and redefine how to solve the world's greatest challenges, transforming big ideas into intelligent solutions for a more connected, sustainable world.

    Design your career with a company that inspires and empowers you to deliver your best work so you can evolve, grow and succeed - today and into tomorrow

    Your Impact:

    Job Description (describe the day-to-day):

    If you want to be part of a dynamic Team supporting engaging and cutting-edge training solutions, this is the place for you! Jacobs is currently seeking a Course Coordinator in Hanover, MD, to provide front-line, non-technical support for web-based and instructor-led training courses. The Course Coordinator will be part of a collaborative multidisciplinary Team delivering highly sophisticated, technical, hands-on training solutions to meet the mission and time-critical needs of our customers.

    The Course Coordinator assists students with any questions or issues they may have, proctors high-stakes exams, and is a liaison between the students, staff, and the customer. The Course Coordinator creates daily, weekly, monthly, end-of-course, and on the spot reports for the customer. The Course Coordinator is the Subject Matter Expert (SME) on the student experience, which includes, but is not limited to: addressing student concerns, tracking student progress, analyzing student data, monitoring high-stakes exams to ensure exam and student integrity and updating and maintaining course-related documentation.

    This Course Coordinator provides Instructional Systems Design (ISD) support for maintaining and improving web-based and instructor-led cyber training. This includes providing ISD expertise for developing and updating course content, exercises, exams, resources, and other documentation as needed.

    A qualified candidate must possess excellent speaking and writing skills. A qualified candidate must be able to effectively collaborate with other members of the team and prioritize tasks under strict deadlines.

    Duties/Tasks and Responsibilities:

    • Provide first-line non-technical support for students attending locally and at remote sites

    • Proctor high-stakes exams to ensure exam and student integrity

    • Monitor student progress - document, track, analyze data, and create reports for the customer

    • Maintain detailed administrative records of student data

    • Reports rule violations and/or unusual occurrences during examinations

    • Prepares proctor's report

    • Develop and review course material using ISD best practices

    • Collaborate with Facilitators, Testing Specialists, Content Developers, Infrastructure Support, and other team members as applicable to ensure accuracy of learning content, to update course content, and to address student-specific issues

    Here's What You'll Need:

    • Qualifications: Education • Bachelor's Degree in Education, English, Communications, a technical discipline, or a directly related field plus two (2) years of relevant experience. In lieu of a Bachelor's degree, an additional 4 years of work experience (for a total of six (6) years of experience) can be substituted for the degree requirement.Relevant Work Experience • Minimum two years of work experience related to designing, developing, and/or supporting/delivering training various types of training.A qualified candidate must possess excellent speaking and writing skills. A qualified candidate must be able to effectively collaborate with other members of the team and prioritize tasks under strict deadlines. Must be able to interface with individuals at all levels of the organization both verbally and in writing. Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously. Must work well under pressure to meet deadline requirements.Attendance is always critical. Must be able to work a 40-hour workweek, normally Monday through Friday. However, times and days may vary depending on business requirements. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur. There may be an option for some limited telework.

    Essential Functions:

    Physical Requirements:

    Most work will be done at a desk or computer.

    Work Environment:

    General Office environment. The work environment is fast-paced and sometimes involves extreme deadline pressures. The nature of the work requires a high degree of teamwork and cooperation with other members of the staff as well as individuals across the Company and Customers.

    Equipment & Machines:

    General office equipment including PC/laptop, Fax, Copiers, Shredder, Printers, Telephone, and other miscellaneous office equipment.

    Attendance:

    Attendance is critical at all times. Must be able to work a 40-hour workweek, normally Monday through Friday. However, times and days may vary depending on business requirements. Needs to be available to work overtime during critical peaks and be available to meet last minute requests for overtime should the situation occur.

    Other Essential Functions:

    Must be able to communicate effectively both verbally and in writing

    Grooming and dress must be appropriate for the position and must not impose a safety risk/hazard to the employee or others. Must put forward a professional behavior that enhances productivity and promotes teamwork and cooperation.

    Must be able to interface with individuals at all levels of the organization both verbally and in writing. Must be well-organized with the ability to coordinate and prioritize multiple tasks simultaneously. Must work well under pressure to meet deadline requirements. Must be willing to travel as needed. Must take and pass a drug test and background check as well as a motor vehicle records check.

    #cjcyber

    Jacobs is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, medical condition, marital or domestic partner status, sexual orientation, gender, gender identity, gender expression and transgender status, mental disability or physical disability, genetic information, military or veteran status, citizenship, low-income status or any other status or characteristic protected by applicable law. Learn more about your rights under Federal EEO laws (~~~) and supplemental language (~~~) .

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