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Research In Motion (RIM), a global leader in wireless innovation, revolutionized the mobile industry with the introduction of the BlackBerry solution in 1999. ...
Research In Motion (RIM), a global leader in wireless innovation, revolutionized the mobile industry with the introduction of the BlackBerry solution in 1999. ...
Senior Staff Tech Writer Tracking Code 3629 Job Description About Blue Coat Systems Our technology is exciting and challengingwe re market leaders in network ...
Research In Motion Limited (RIM) is a world leader in the mobile communications market and has a history of developing breakthrough wireless solutions. RIM ...
Research In Motion (RIM), a global leader in wireless innovation, revolutionized the mobile industry with the introduction of the BlackBerry solution in 1999. ...
For your reference, we have included the original job posting below.
Tech Writer
Job Number:
42463485
Company Name:
Blue Coat
Job Location:
Waterloo, ON CA
Job Category:
Information Technology
Tech Writer
Tech Writer Tracking Code 3513 Job Description
Job Responsibilities: * Provide accurate, usable, and task-oriented user documentation for installation, administration, deployment, troubleshooting, and conceptual guides. * Author CLI reference, policy reference, and release note information. * Plan and create online help systems, write context-sensitive help, and conduct user testing when required. * Work closely with software developers to understand highly-technical information, extract user tasks, and conduct reviews. * Use the product to understand and indentify user workflows, confirm technical information, and test procedures. * Juggle multiple releases and priorities. * Collaborate with cross-functional teams such as Product Management, Support, QA, and Development, to author and review content. * Work with Support and other groups to understand users and their needs. Review support issues to identify improvement areas. Work daily to improve the customer experience. * Align on corporate and departmental goals and objectives. * Monitor and track documentation bugs.
Required Experience
* Four-year degree in Technical Writing, English, Computer Science, or related field. * Five to eight years of technical writing experience; preferably with at least three in the networking field. * Proficient in Adobe FrameMaker, RoboHelp or Flare (or another help authoring tool), and MS Office. * Familiarity with HTML. * Experience using source code control tools such as Perforce. * Excellent writing and editing skills and the ability to articulate complex technical concepts in written form. * Strong interpersonal and teamwork skills. * Ability to make independent decisions even when faced with ambiguity. * Ability to work in a distributed team; the writer will report to a manager in a different geographic location. Job Location Waterloo, ONT, CANADA Position Type Full-Time/Regular Salary Canadian Dollar (CAD)
