Student Support SpecialistStudent Support Specialistapply
Corporate Statement
Apollo Group, Inc. was founded in 1973 in response to a gradual shift in higher education demographics from a student population dominated by youth to one in which approximately half the students are adults and over 80 percent of whom work full-time. Apollo's founder, John Sperling, believed -- and events proved him right -- that lifelong employment with a single employer would be replaced by lifelong learning and employment with a variety of employers. Lifelong learning requires an institution dedicated solely to the education of working adults.
Today, Apollo Group, Inc., through its subsidiaries, the University of Phoenix (including University of Phoenix Online), the Institute for Professional Development, the College for Financial Planning, and Western International University, has established itself as a leading provider of higher education programs for working adults by focusing on servicing the needs of the working adult.
Apollo Group has enjoyed continual growth in student enrollments as well as building a strong financial record by having more than doubled its total enrollments and revenues between 2001 and 2005. Apollo Group, looking to continue the growth, completed its initial public offering on December 6, 1994 with a price of $0.72 per share (adjusted for stock splits).
Subsidiary Statement
University of Phoenix, as a subsidiary of Apollo Group, Inc., has established itself as an innovator and a leader in higher education. We have a network of campuses that span North America and online classes that students can take around the world. As a fully accredited university, we provide students with relevant curriculum taught by faculty with experience in the fields they teach. Here, working students have the opportunity to get an education, whether their goal is an associate’s, bachelor’s, master’s or doctoral degree.
Position Summary
The primary responsibility of this role is to assist the student by offering additional services and support which help the student achieve success.
Primary Accountabilities
Meeting students in person to provide information about resource centers, website, tutoring, workshops, and orientations as necessary. Meet with students one on one to discuss special topics, training and coaching.
May facilitate workshops for tutoring and/or orientation.
Researches and provides students with internal and external resources as approved by the RVP.
Acts as a resource to students for setting up tutors and/or coaching on tools and resources available to the student via e-campus. May assist students with job preparation skills through workshops.
Conduct in class briefings on behalf of the academic counselor in the event the academic counselor is unavailable or in a centralized location.
Assist students in locating campuses nearest to them and introducing the services available.
Offers assistance when needed to resolve student complaints and communicates back to the counselor and management team responsible for the student.
Participates in the planning and executing commencement activities as needed.
Coordinate student networking opportunities.
Coordinate Student and Faculty appreciation messages and events.
Performs other duties as assigned or apparent.
Knowledge Skills & Abilities
A Bachelor’s degree in business, education, psychology or related field preferred.
Two years experience in student services, social services, training, development, or related positions preferred to perform the academic management and advisement roles indicated above.
Familiarity with University of Phoenix culture, market position, business objectives and general policies and
procedures preferred.
Must have a moderate level of analytical ability to perform conflict resolution and academic advisement as described above. Incumbents must collect, analyze and interpret data in order to solve problems and/or trouble shoot potential issues.
Must possess a significant level of interpersonal and communication skills. Incumbents must be able to lead,
communicate and persuade others, and/or interact effectively with others in difficult situations.
Must have the ability to professionally and effectively deliver presentations to small and large groups.
Must be results oriented and able to manage various projects or tasks simultaneously.
EEO Statement
Equal Employment Opportunity Statement
Apollo Group, Inc. and its subsidiary companies (hereafter, 'Apollo') are committed to being Equal Employment Opportunity and Affirmative Action employers. We embrace and celebrate the unique qualities of our employees including race, color, gender, age, religion, disability or perceived disability, veteran status,genetic information, sexual orientation, ethnicity, national origin or any other category protected by federal, state or local law. The protected groups set forth in this policy are broader than what is covered by our Affirmative Action Plan.
It is the objective of Apollo to provide equal opportunity for employment. Through the recruitment and retention of a competitive diverse workforce, we can leverage our diversity and better understand our customers' needs as well as enhance the communities we serve. At Apollo, we believe diversity strengthens our competitive advantage.
Apollo makes decisions relative to employment, training, compensation, and promotion on the basis of job-related qualifications. We prohibit discrimination based on race, color, gender, age, religion, disability or perceived disability, veteran status, sexual orientation, ethnicity, national origin or any other category protected by federal, state or local law.
Apollo is committed to the principles of tolerance and respect, fair treatment, equal access and consideration, and recognition for contributions. All management personnel are accountable and share in the responsibility for adherence to the policy. Apollo is guided by the principle of equal opportunity and respect for others. Apollo's philosophy is based on the recognition of and value for the unique attribute brought to Apollo by each person. By keeping with these principles Apollo will successfully meet its corporate goals.
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Student Services
Apollo Group, Inc., is a leading provider of higher education. We have a global network of subsidiaries that include University of Phoenix, Apollo Global, Aptimus, Inc., College for Financial Planning, Insight Schools, Institute for Professional Development, Meritus University, Olympus High School and Western International University. At the Apollo Group, we are committed to providing individuals with quality educational opportunities that enable them to transform their lives. To continue providing unparalleled educational opportunities to our students, we need the best and brightest professionals to join our team. With a job in Student Services with the Apollo group, you'll find a dynamic workplace that offers opportunities every day to grow personally and professionally over the long term. Learn more about the many jobs in Student Services with the Apollo Group today.
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Murrieta,CA
USA
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