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Corporate Statement
Apollo Group, Inc. was founded in 1973 in response to a gradual shift in higher education demographics from a student population dominated by youth to one in which approximately half the students are adults and over 80 percent of whom work full-time. Apollo's founder, John Sperling, believed -- and events proved him right -- that lifelong employment with a single employer would be replaced by lifelong learning and employment with a variety of employers. Lifelong learning requires an institution dedicated solely to the education of working adults.
Today, Apollo Group, Inc., through its subsidiaries, the University of Phoenix (including University of Phoenix Online), the Institute for Professional Development, the College for Financial Planning, and Western International University, has established itself as a leading provider of higher education programs for working adults by focusing on servicing the needs of the working adult.
Apollo Group has enjoyed continual growth in student enrollments as well as building a strong financial record by having more than doubled its total enrollments and revenues between 2001 and 2005. Apollo Group, looking to continue the growth, completed its initial public offering on December 6, 1994 with a price of $0.72 per share (adjusted for stock splits).
Subsidiary Statement
Apollo Group, Inc., is a leading provider of higher education. We have a global network of subsidiaries that include University of Phoenix, Apollo Global, Aptimus, Inc., College for Financial Planning, Insight Schools, Institute for Professional Development, Meritus University, Olympus High School and Western International University. In 1981, Dr. John Sperling founded Apollo Group to reach out to working adults and offer them lifelong learning through an institution dedicated to their education. Today, our subsidiaries provide programs that are up-to-date and relevant to our students and to an evolving world.
Position Summary
Under general supervision, this position performs moderately complex analytical, technical and administrative work in the planning, installation and maintenance of new and existing personal computer systems, peripheral devises and software systems for a respective division. This position may also perform work to support and maintain telephone systems, as well as perform network administration activities throughout the division.
Primary Accountabilities
Performs work on moderately complex applications to ensure smooth PC operations for end users.
Confers with end users to understand what issues or difficulties they are experiencing or to establish what their needs may be and then assists in finding hardware or software solutions. May interface with corporate IT departments or perform research to analyze and resolve technical issues. May train end users in the use of software, hardware or telephone systems.
Prepares progress reports on worked performed to ensure that daily activity is captured correctly for historical purposes, to document installation procedures and to track customer service levels.
Performs network administration activities, which includes monitoring and conducting performance evaluations of local area networks and/or wide area networks and servers throughout the division. This position may also support, install, maintain and troubleshoot local area and/or wide area networking devices and related software as needed or directed.
Assists in the planning and evaluation of existing network systems and presents research findings and recommendations to management. This position also assists in network planning upgrades, as well as implementation of network equipment, hardware and software throughout the division.
May assist corporate IT in providing end user access and authorization to various systems to maintain the appropriate security measures.
Installs, configures or re-configures PC hardware and software as requested or apparent. This may include, but is not limited to moving physical equipment, including printers and/or installing cable. May also maintain or utilize telecommunications protocols for the division or location. Maintains an adequate spare parts inventory of systems, subsystems and component parts used for repair work.
Participates in meetings and relays information to ensure that information technology functions are communicated and disseminated to the appropriate site/division personnel. May participate in the strategic planning, coordination and implementation of system support activities at a division or department.
May act as a resource to less experienced technicians to assist them in their roles and understanding of more complex support functions.
Performs other duties as assigned or apparent.
Knowledge Skills & Abilities
A thorough knowledge and understanding or microcomputer environments and related systems required. A+ certification required. One or more courses in Core Microsoft Technologies education is preferred.
Three - five years of personal computer technical experience is required, including the ability to perform advanced PC software and hardware troubleshooting.
Knowledge and proven skill with network operations required. Additionally, knowledge and skill with hardware required for connectivity and installation operations, as described above.
Proven knowledge and understanding of the basic technical aspects of telecommunication equipment and transmissions.
Customer service orientation is strongly preferred and the ability to work on multiple projects required.
Customer service orientation and the ability to work on multiple tasks and projects required.
Must have the ability to relay moderately complex technical information to a non-technical individual and the ability to interact effectively with end users to determine hardware and/or software issues as described above.
Additional Requirements
A+ required, Network+ certification required but can be completed within 90 days of employment as a condition of continued employment. Position will require some travel to Knoxville, TN and Birmingham, AL. Candidate must have high emotional intelligence (EQ) and self-awareness.
EEO Statement
Equal Employment Opportunity Statement
Apollo Group, Inc. and its subsidiary companies (hereafter, 'Apollo') are committed to being Equal Employment Opportunity and Affirmative Action employers. We embrace and celebrate the unique qualities of our employees including race, color, gender, age, religion, disability or perceived disability, veteran status,genetic information, sexual orientation, ethnicity, national origin or any other category protected by federal, state or local law. The protected groups set forth in this policy are broader than what is covered by our Affirmative Action Plan.
It is the objective of Apollo to provide equal opportunity for employment. Through the recruitment and retention of a competitive diverse workforce, we can leverage our diversity and better understand our customers' needs as well as enhance the communities we serve. At Apollo, we believe diversity strengthens our competitive advantage.
Apollo makes decisions relative to employment, training, compensation, and promotion on the basis of job-related qualifications. We prohibit discrimination based on race, color, gender, age, religion, disability or perceived disability, veteran status, sexual orientation, ethnicity, national origin or any other category protected by federal, state or local law.
Apollo is committed to the principles of tolerance and respect, fair treatment, equal access and consideration, and recognition for contributions. All management personnel are accountable and share in the responsibility for adherence to the policy. Apollo is guided by the principle of equal opportunity and respect for others. Apollo's philosophy is based on the recognition of and value for the unique attribute brought to Apollo by each person. By keeping with these principles Apollo will successfully meet its corporate goals.
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Information Technology
Apollo Group, Inc., is a leading provider of higher education. We have a global network of subsidiaries that include University of Phoenix, Apollo Global, Aptimus, Inc., College for Financial Planning, Insight Schools, Institute for Professional Development, Meritus University, Olympus High School and Western International University. At the Apollo Group, we are committed to providing individuals with quality educational opportunities that enable them to transform their lives. To continue providing unparalleled educational opportunities to our students, we need the best and brightest IT professionals to join our team. With a job in IT with the Apollo group, you'll find a dynamic workplace that offers opportunities every day to grow personally and professionally over the long term. Learn more about the many jobs in IT with the Apollo Group today.
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Location Information
Cordova,TN
USA
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