Helpdesk Specialist (NPW)
Helpdesk Specialist - Mac (NPW) Helping advertisers grow their business, AT&T Interactive's local ad network, one of the industry's most robust, distributes ads to a distinguished list of top publishers whose presence spans online, mobile and TV platforms. AT&T Interactive's wide range of local ad products such as premium listings, performance-based advertising, and search engine marketing provides advertisers an opportunity to reach consumers who are looking for a local business.
AT&T Interactive products are supported by more than 5,000 media consultants from AT&T Advertising Solutions.
AT&T Interactive currently has an opportunity for a Helpdesk Specialist (NPW) in our Sunnyvale, CA office. This position plays an important role in the day-to-day activities of AT&T Interactive.
The Helpdesk Specialist is expected to utilize special training, experience or knowledge to perform moderately complex tasks while working with team members in remote office environments. The ideal candidate will possess strong cross-platform skills in both
Mac and Windows operating systems..
RESPONSIBILITIES • Confers with user and IT personnel to develop new approaches or alternatives to ensure that user assistance is being provided effectively and efficiently.
• Trains users in learning new company-provided applications and assists in problem solving for applications issues.
• Maintain records, logs and reports of assistance.
• Works with team members to maintain remote site networks and PC preventive maintenance logging efforts to ensure network and data integrity.
• Coordinates with Apple Systems Administrator to provide timely and efficient solutions in a Microsoft Active Directory environment.
• Develop documentation for common processes for both Helpdesk staff and users.
• Visits offices on a regular basis to provide on-site support as part of a team rotation.
REQUIREMENTS
• Minimum of 2 years' experience in supporting help desk operations.
• High level of proficiency in basic computer skills with a passion for technology.
• A commitment to continuing education to strengthen skills and broaden expertise.
• Strong problem solving and troubleshooting capabilities.
• Ability to learn new skills quickly with minimal guidance.
• Dedicated to achieving project schedules and milestones.
• Ability to work in a team environment with aggressive deadlines and multiple priorities while staying a team player.
• Strong oral and written communication skills, as well as strong interpersonal skills
• Strong attention to detail.
• Self-starter able to work with minimal on-site supervision.
•
Strong knowledge of Mac OS X Client (10.5/10.6) • Strong knowledge of Microsoft Operating Systems (XP/2000).
• Strong knowledge of Microsoft Office applications (Outlook in the enterprise).
• Strong knowledge of File Servers and shared network devices (printers).
• Strong knowledge of computer networking.
• General knowledge of Mac OS X Server (10.5/10.6) and associated client management/imaging solutions
• General knowledge of database operations.
• General knowledge of backup systems and software.
Send us your resume today.
AT&T Interactive is an Affirmative Action/Equal Opportunity Employer, and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V
Notice to recruiting agencies: search firms, headhunters or consulting firms. All unsolicited resumes sent to an AT&T Interactive email address, to an employee of AT&T Interactive, or to our resume database will be considered property of AT&T Interactive, and we will not be obligated to pay any referral fee associated with such resume. Permission to send resumes may only be granted in writing by AT&T Interactive. We are not accepting additional recruiting service providers at this time. Thank you for your interest in working with AT&T Interactive.
Source: AT&T Interactive internal data, 2010 YTD average through July
source: AT&T Mobility and AT&T Interactive internal data
Company Description:
The largest communications company in the United States. And the world. We are the industry leaders in providing wireless service, high speed internet access, local and long distance voice, and directory publishing and advertising services across the US. We are also developing our business to include next-generation television services with our new AT&T U-VerseSM TV.
Join our incredibly diverse company of more than 250,000 people and help drive the innovation that keeps AT&T at the leading edge of technology and service. Expect big things from the company that created the communications industry.
