Research and Operations Analyst
Job Title: Research and Operations Analyst
Department: Transportation
Reports To: Dispatch Ops Management
FLSA Status: Exempt
About the Company
Travelliance (Essential duties and responsibilities include the following. Other duties may be assigned.
- Research of billing disputes
- Research client, supplier and internal issues
- Auditing dispatch databases for accuracy
- Moderate and prepare for Regional Lessons Learned Calls as necessary
- Assist with recruitment and training of new team members
- Retrieve and prepare data for Dispatcher/Supervisor Reviews
- Supporting daily operational needs as assigned
- Assist with Supplier Safety Audits
- Prepare Daily, Weekly and Monthly Contractual Reports
- Collecting data for team reviews (lost calls, efficiencies identified, etc.)
- Makes recommendations to Dispatch Management based on research findings
- Prepare daily operational reports for dispatch
- Maintain and update dispatch resource materials
- Prepare monthly regional reports
- Other duties as assigned
Requirements:
- Strong written and verbal communication skills.
- Strong organizational and multi-tasking skills.
- Ability to work independently and as a contributing team member.
- Excellent computer skills.
- Strong critical thinking skills.
- Travel as needed.
- Flexible work schedule.
- Availability for on call scheduled 24/7
- Strong presentation skills.
- Analytical thinking skills.
Other duties may be assigned. Travelliance reserves the right to amend the job description as necessary to the efficient operation of the business. Travelliance is an “at-will" employer. Only a corporate officer has the authority to change the “at-will" status of your employment and you must be notified of the status change in writing.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performance Matrix:
The performance matrix for this position is based on the following competencies: TBD
Education and/or Experience:
High school diploma or GED Certificate is required. An associates or bachelor’s degree is preferred, or four years of related job experience and training or equivalent of education and experience.
Language Skills:
Ability to read and interpret documents such as procedure and software manuals and work instructions. Ability to write routine reports and correspondence. Ability to speak and communicate well with others.
Mathematical Skills:
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Reasoning Ability:
The ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Other Skills and Abilities:
Must be familiar with current software packages such as MS Office.
Certificates, Licenses, Registrations:
None required for this position.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If the employee needs a reasonable accommodation, he/she should notify Human Resources.
Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder height or below the waist and lifting as required filing documents or storing materials throughout the work day. Proper lifting techniques are required. May include lifting up to 25 pounds for files on occasion.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. For the most part ambient room temperatures, lighting, and traditional office equipment as found in a typical office environment.
Benefits and Perks:
Travelliance full-time employees are eligible for benefits including: Medical, Dental, Vision, Long and Short term disability, Paid Time off, Life insurance and 401k.
Working at Travelliance also means employees can take advantages of the many perks including: Casual Fridays, monthly Employee Appreciation days, raffles/drawings and other miscellaneous activities.
