Process & Capabilities Mgr II

Process & Capabilities Mgr II

Title: Process & Capabilities Mgr II
Location: Mexico
Other Locations:
The Volume Operations Order to Cash (OTC) Program Manager is responsible for the analysis, definition and implementation of business processes and capabilities to support and enable the regional Volume Direct and Channel Operations teams to provide fast and efficient order to cash experiences for our customers and partners. A critical portion of the role includes the ability to understand process variants, rationalize and drive standardization in the OTC space. Strategic thinking and the ability to develop and execute a vision for the OTC space is a must.

The OTC team is responsible for the complete customer experience on how orders flow from customer order receipt up to collections of cash including the order entry, delivery and dispute process experiences. This Program Manager works with the operations teams in the regions and WW to understand the order management performance issues facing our customers and partners and work with the appropriate organizations; sales, operations, credit and collections and supply chain to develop plans to address the issues in alignment with the OTC strategy. This program manager will also work with IT to then deliver solutions to meet the needs of our stakeholders.

The OTC Process & Capabilities Manger II must be able to successfully manage complex programs spanning multiple regions and segments with significant interdependencies.

* Communicates tactical process decisions and plans, project status, and issues and workarounds, in order to achieve alignment with relevant areas of the business, function, or region.
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Leads internal projects with medium to high complexity and risk, provides feedback on projects, and conducts postproject evaluations.
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Represents the needs of the business, function, or region on an ongoing basis to drive process improvements.
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Collaborates with operational teams and business stakeholders to gather business requirements, supporting the design of new or improved processes of medium to high complexity, and understand business/customer impact.
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Utilizes and assists others in utilizing standard project management and quality improvement methodologies in process improvement approaches.
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Establishes processes which are consistent with overall organization objectives and maintains process documentation.
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Contributes to business- or function-wide processes/programs that impact multiple business units and/or countries.
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Typically partners with internal clients at the Director and above levels.
Education and Experience Required

* First-level university degree or equivalent experience; advanced university degree preferred.
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Typically 6-10 years of related experience in IT/business operations.
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Typically 5-8 years of project management experience.
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Quality improvement training required and certification a plus.
Knowledge and Skills Required

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In-depth knowledge of HP operational processes, industry trends, and customer/partner requirements.
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In-depth understanding of core HP businesses and the revenue cycle.
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Excellent communication skills (i.e. written, verbal, presentation), leadership, and influence skills. Mastery in English and local language as well as other languages as required.
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Strong business experience in multiple process areas with excellent project management and process development skills; ability to drive process improvements using industrystandard quality improvements tools and concepts.
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Strong project management skills such as planning, execution and implementation.
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Solid financial and business acumen.


Critical Competencies to Drive Business Results

Data Analysis & Reporting
Systematically analyzes business data, and develops reports that ensure accurate, usable information for business decision-makers.

Tool Development/Enhancement
Develops, improves and educates on tools used in area of control in alignment with corporate business needs, requirements or goals

StakeholderNegotiation & Commitment Building
Collaborates effectively with others to ensure shared commitment to an enterprise and mutually beneficial results

Compensation Acumen
Understands compensation, its role in maintaining performance excellence, and how its systematic application contributes to HP business success.

Process Management & Transformation
Identifies process short-comings and works with others to improve or transform processes

Problem Solving
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution

Change Management
Develops methods for supporting innovation and change across the organization