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Principal Global Training & Education Specialist Job


Job Number:25399139
Company Name:Medtronic
Job Location:San Antonio, TX US
Job Category:Science & Biotech
 

Principal Global Training & Education Specialist Job
Principal Global Training & Education Specialist

Requisition 73546
Category Education and Training
Business Diabetes
Division Diabetes Sales Inside-Admin
Location USA-TX-San Antonio
Relocation No relocation assistance
Job Type Full Time - Regular
Exempt/Non-Exempt Exempt
Shift First
Travel Percentage 25 - 50%
Experience Required 10+ years
Education Required Bachelors Degree

Medtronic is an Equal Opportunity/Affirmative Action Employer

Position Description

Imagine playing a role in changing what it means to live with a chronic disease. At Medtronic, you can! Come be a part of our Mission and help to Alleviate Pain, Restore Health, and Extend Life!

The Customer Sales & Support Training Team works to fulfill the Medtronic Mission by developing and delivering world-class learning solutions for the 24-Hour HelpLine, Supply Order Sales Team, Customer Support Center, Pharmacy Team, and Customer Experience Excellence Team. The Principle Training/Education Specialist plays a critical role in making this happen! This position will be responsible for analyzing, designing, delivering, and evaluating new hire and ongoing development learning solutions for our global Product HelpLines. As such, this role requires exceptional instructional design and training facilitation skills; knowledge of current training and development trends; a strong understanding of adult learning principles; robust project management skills; and experience applying these skills globally.

Position Responsibilities

Work with Global Patient Support, US and global HelpLine, and Training leadership teams to build the strategy for global HelpLine training and development
Build strong partnerships with global HelpLine leadership and work with them to understand new hire, ongoing development, system, and product launch learning needs
Become an expert on Medtronic Diabetes products, troubleshooting, and the system used for documentation of customer calls
Become an expert on the global HelpLine teams' business environments, product launch differences, and regulatory requirements
Produce clearly written project plans, and track project milestones and deliverables, to ensure successful completion of commitments
Communicate frequently and effectively with key stakeholders to ensure that goals and objectives are being fulfilled as agreed
Design, build, and deliver global HelpLine learning solutions that fill knowledge gaps, provide a scalable framework for future global HelpLine teams, and account for localization needs
Design, build, and deliver train-the-trainer programs as necessary to train global HelpLine super-users and leadership
Prepare and update US HelpLine operating procedures to be leveraged globally
Coordinate global HelpLine training for new product launches
Design and build a robust and scalable method for communicating global HelpLine training and development information to ensure consistency in messaging
Design and develop strategy for global HelpLine use of online testing and post-training evaluations
Partner with global colleagues to facilitate new hire, ongoing development, system, and product launch HelpLine training
Track and trend global HelpLine training results using Kirkpatrick's four levels of training evaluation: reaction, learning, behavior, results
Provide constructive feedback and action steps to trainees regarding their performance in training
Provide supervisors/managers with regular reports regarding their employees' performance in training
Provide training data for Training Team Dashboard and Balanced Scorecard
Serve as a curriculum development resource to team members
Investigate and test new/state-of-the-art training and development tools to ensure continued growth and efficiency of the global HelpLine and Training Teams
Other related duties as necessary

Basic Qualifications

Bachelors Degree from an accredited college/university
At least seven (7) years of training and development experience
At least two (2) years of project management experience
At least one (1) year of global work experience

Desired/Preferred Qualifications

Bachelors degree in Education, OD, HR, Training or related field
Demonstrated knowledge and understanding of adult learning theory and instructional design techniques
Demonstrated knowledge of current training and development industry trends
Demonstrated superior verbal and written English skills, including advanced knowledge of grammar and punctuation usage requirements, for the purpose of creating and editing curriculum and training communication
Demonstrated ability to build robust project plans
Demonstrated ability to build strong working relationships globally
Demonstrated ability to work effectively with various levels within the organization
Demonstrated expertise with Microsoft Office applications
Demonstrated attention to detail and quality
Highly self-motivated and self-managed; ability to work independently and as part of a team
Ability to organize and work under strict and aggressive timelines, while producing quality deliverables
Demonstrated ability to maintain confidentiality and act with the highest degree of ethics
Ability to travel up to 50%
Prior experience designing and delivering training for medical devices or other highly technical products
Prior experience with diabetes and insulin therapy
Prior experience working within a customer care or product support environment
Proficiency in Adobe programs
Proficiency with Articulate rapid-eLearning software
Prior experience working with a Learning Management System
Prior experience developing innovative solutions to complex problems
Prior experience with Lean/Six Sigma
Member of the American Society for Training & Development (ASTD)

Physical Job Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, sit, walk, talk, hear and reach with hands and arms. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this job include normal vision.