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For your reference, we have included the original job posting below.
ITO Svc Delivery Cons I
Job Number:
40832202
Company Name:
Hewlett-Packard Company
Job Location:
?LVARO OBREG?N, MX
Job Category:
Information Technology
ITO Svc Delivery Cons I
Title: ITO Svc Delivery Cons I Location: Mexico-?LVARO OBREG?N · Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers. · Incident Management: Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents. · Change Management/ Implementation: Independently implement changes/solutions to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs within area of technical responsibility. · Patch and Security Management: Apply patch and security changes per policy. · Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate. · Solution Design: Understand the HP solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility. · Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc). · Project Management: Participate in customer and internal projects, including transformation. · Customer Relationship Management: Set expectations with customers and/or internal businesses/end users within defined parameters. · Teamwork: Work as part of a team, which may be virtual and/or global. Typically advises or sets direction for: · Single customer/small group of similar customers · Country or subregion Education and Experience Required:
Bachelor's degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level certification(s) in work field. Typically 0-2 years of relevant experience with Bachelor's degree, or 2 years of relevant experience with 2 year post-high school degree.
Knowledge and Skills Required:
Typical skills include: · (developing) understanding of technology in direct responsibility · (developing) General understanding of related technologies · (developing) Customer Service · (developing) Project Management
Critical Competencies to Drive Business Results:
Business Execution & Performance Monitoring Actively monitors business performance to ensure effectiveness, adjust strategy as required, and identify investment returns
Program Tracking and Reporting Continuously mines program data to assess overall contribution of program to business success
Cost and Budget Management Establishes, tracks and enforces spending parameters to protect HP's business assets, and ensure their effective engagement
Operations Building/Process Improvement Monitors, troubleshoots, and improves area-of-control operational processes to ensure optimum performance and practice consistency
Outsourcing Methods/Processes Systematically uses Information Technology (IT) Outsourcing Methodology (ITOM) to coordinate activities and communications, and contribute to the achievement of desired results
Client/Customer Relationship Building Demonstrates client-sensitive practices within the account(s) and internal gate-keeping within HP to support building strategic trusted advisor status
HPS/BU Business Context Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP's strategy for market penetration
HPS/BU Solutions Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold
HPS Solution Interfaces Understands how services in area-of-responsibility fit within or interface with the sales of other solutions - HPS, other Global/General Business Unit (GBU)s, or HP's partner strategies
Change Management Develops methods for supporting innovation and change across the organization
Problem Solving Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolutionJob: Services
