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Corporate Statement
Apollo Group, Inc. was founded in 1973 in response to a gradual shift in higher education demographics from a student population dominated by youth to one in which approximately half the students are adults and over 80 percent of whom work full-time. Apollo's founder, John Sperling, believed -- and events proved him right -- that lifelong employment with a single employer would be replaced by lifelong learning and employment with a variety of employers. Lifelong learning requires an institution dedicated solely to the education of working adults.
Today, Apollo Group, Inc., through its subsidiaries, the University of Phoenix (including University of Phoenix Online), the Institute for Professional Development, the College for Financial Planning, and Western International University, has established itself as a leading provider of higher education programs for working adults by focusing on servicing the needs of the working adult.
Apollo Group has enjoyed continual growth in student enrollments as well as building a strong financial record by having more than doubled its total enrollments and revenues between 2001 and 2005. Apollo Group, looking to continue the growth, completed its initial public offering on December 6, 1994 with a price of $0.72 per share (adjusted for stock splits).
Subsidiary Statement
Apollo Group, Inc., is a leading provider of higher education. We have a global network of subsidiaries that include University of Phoenix, Apollo Global, Aptimus, Inc., College for Financial Planning, Insight Schools, Institute for Professional Development, Meritus University, Olympus High School and Western International University. In 1981, Dr. John Sperling founded Apollo Group to reach out to working adults and offer them lifelong learning through an institution dedicated to their education. Today, our subsidiaries provide programs that are up-to-date and relevant to our students and to an evolving world.
Position Summary
Under direct supervision, this position performs general maintenance tasks, troubleshoots software issues and repairs computer systems, peripheral equipment and telephone systems located throughout the respective division. This includes performing work on simple applications and trouble shooting basic hardware problems. This position also performs basic local area network administration activities throughout the division.
Primary Accountabilities
Assists end users with questions and problems they are experiencing with their desktop or workstation as related to software or hardware technology. May train end users in the use of software, hardware or telephone systems. Follows up with customers to ensure that technical issues are resolved according to customer expectations.
Installs, configures or re-configures PC hardware and software as requested or apparent. This may include, but is not limited to moving physical equipment, including printers and/or installing cable. May also maintain an adequate spare parts inventory of systems, subsystems and component parts used for repair work.
Prepares progress reports on worked performed to ensure that daily activity is captured correctly for historical purposes, to document installation procedures and to track customer service levels.
Performs basic network administration activities, which includes monitoring local area networks and servers throughout the division. This may include monitoring the network and reporting or escalating issues to the division management or corporate support team. This may also include replacing, moving and installing printers.
Performs tape backups within the local domain to ensure data integrity and preservation of information.
Assists in the support, installation, configuration and maintenance of Novell and Microsoft based multi-user operating systems.
May assist corporate IT in providing end user access and authorization to various systems to maintain the appropriate security measures.
May participate in meetings with corporate IT to ensure that information technology functions are communicated and disseminated to the appropriate site/division personnel.
Performs other duties as assigned or apparent.
Knowledge Skills & Abilities
Knowledge and understanding of microcomputer environments and related systems required. A+ certification preferred.
One - two years of personal computer technical experience is required, including the ability to perform basic PC software and hardware troubleshooting.
Proven knowledge and understanding of the basic technical aspects of telecommunication equipment and transmissions may be required if incumbent has telecommunications responsibility.
Customer service orientation is strongly preferred and the ability to work on multiple tasks required.
Must have the ability to follow oral and written direction as they relate to the functions described above. Must be able to interact effectively with end users to determine hardware and/or software issues as described above.
Additional Requirements
A+ and N+ certifications are required.
EEO Statement
Equal Employment Opportunity Statement
Apollo Group, Inc. and its subsidiary companies (hereafter, 'Apollo') are committed to being Equal Employment Opportunity and Affirmative Action employers. We embrace and celebrate the unique qualities of our employees including race, color, gender, age, religion, disability or perceived disability, veteran status,genetic information, sexual orientation, ethnicity, national origin or any other category protected by federal, state or local law. The protected groups set forth in this policy are broader than what is covered by our Affirmative Action Plan.
It is the objective of Apollo to provide equal opportunity for employment. Through the recruitment and retention of a competitive diverse workforce, we can leverage our diversity and better understand our customers' needs as well as enhance the communities we serve. At Apollo, we believe diversity strengthens our competitive advantage.
Apollo makes decisions relative to employment, training, compensation, and promotion on the basis of job-related qualifications. We prohibit discrimination based on race, color, gender, age, religion, disability or perceived disability, veteran status, sexual orientation, ethnicity, national origin or any other category protected by federal, state or local law.
Apollo is committed to the principles of tolerance and respect, fair treatment, equal access and consideration, and recognition for contributions. All management personnel are accountable and share in the responsibility for adherence to the policy. Apollo is guided by the principle of equal opportunity and respect for others. Apollo's philosophy is based on the recognition of and value for the unique attribute brought to Apollo by each person. By keeping with these principles Apollo will successfully meet its corporate goals.
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Information Technology
Apollo Group, Inc., is a leading provider of higher education. We have a global network of subsidiaries that include University of Phoenix, Apollo Global, Aptimus, Inc., College for Financial Planning, Insight Schools, Institute for Professional Development, Meritus University, Olympus High School and Western International University. At the Apollo Group, we are committed to providing individuals with quality educational opportunities that enable them to transform their lives. To continue providing unparalleled educational opportunities to our students, we need the best and brightest IT professionals to join our team. With a job in IT with the Apollo group, you'll find a dynamic workplace that offers opportunities every day to grow personally and professionally over the long term. Learn more about the many jobs in IT with the Apollo Group today.
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Location Information
Houston,TX
USA
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