Overview:
The Capacity Planning and Monitoring manager is responsible for Capacity Analysis and Monitoring of the overall Macy's, Inc. eCommerce sites. This position main duties include planning hardware and software for projected growth, either by additional holiday trends or specific new traffic patterns based on newer functionality. The position is also responsible for monitoring the health of the system and closely working with both the operations and development staffs to improve the overall eCommerce site stability. The Manager will use their eCommerce technical expertise to guide their team through analysis and resolution of complex problems of large scale eCommerce retail web sites. The Manager must be able to work across a large matrixed organization and concisely communicate complex technical topics to a Sr. management audience. The manager must be able to manage effectively in a dynamic 24x7 environment.
Macy's Systems & Technology (MST) is the information technology division of Macy's Inc. Macy's Inc. is the nation's largest operator of department stores with over 800 department store locations in 46 states. In addition, we operate major catalog and internet operations for Bloomingdale's and Macy's. Macy's Systems & Technology is headquartered in Johns Creek, a suburban setting northeast of Atlanta, Georgia.
We offer competitive salaries, comprehensive benefits and a merchandise discount.
Key Accountabilities:
· Manage and develop the team, including hiring, goal setting, performance management, coaching, projects and training
· Work with team members to develop career paths and opportunities within the organization.
· Understand and resolve issues and remove impediments that impact a team member's ability to perform to his/her optimal best
· Foster growth and skill acquisition/development for his/her team
· Serve as final decision maker for technical issues
· Be the point person for escalations
· Manage the resources necessary to support and execute all phases of multiple project life cycles
· Uses a broad knowledge of the business and technical system applications to ensure the integrity, stability and systems availability to our customer base
· Builds effective teams through coaching, mentoring and career planning
· Develops cross-functional partnerships.
· Supports and upholds the integrity of ongoing methodology and approach for new systems
Skills Summary:
· 3 years in engineering management roles
· 3 years of experience in systems integration
· 5 years in overall ecommerce system support, development or operations
· Advanced knowledge of a wide range of eCommerce monitoring solutions. (Splunk, ITCAM, DynaTrace, Keynote, CoreMetrics, CoRadiant, RTView, SiteScope, etc.)
· Expert knowledge of highly scalable eCommerce architecture
· Advanced knowledge of eCommerce system software (WebSphere, multiple versions of UNIX, Linux)
· Expert problem solver
· B.A., B.S. or M.S or equivalent experience preferred
· This position will require approximately 10% travel to other Macy's offices.
This position will be located in Johns Creek GA.
Macy's is an equal opportunity employer, committed to a diverse and inclusive work environment.
