Counselor- Round Rock
Counselor (Part or Full Time)
Job Overview:
The Counselor interacts with members on a daily basis providing encouragement and advice for weight loss success. The Counselor is responsible for providing excellent care and guidance to members to achieve their weight loss goals.
This position is Non-exempt and reports to the Senior Counselor, with a dotted line to the Center Manager.
Job Duties:
- Provide individualized nutritional counseling to members using selected analytic tools and indicators.
- Meet the needs of existing members by utilizing and providing all program services and tools via weekly consultations.
- Support, motivate and educate members on Medifast personalized programs, healthy eating habits and the science of weight loss. This includes:
- Educate members on how to face the challenges of weight loss and counsel towards behavioral changes in order to maintain a healthy lifestyle.
- Monitoring member weight loss progress, suggesting changes in program and food options for increased success.
- Perform activities designed to track improvements in health (weight, blood pressure, pulse rate, measurements, ketosis testing and In-Body).
- Perform Health Risk Assessment and offer advice and solutions to reduce risk related to diet.
- Act as a role model of the principles behind our programs and protocols.
- Provide support and assistance in meal replacement selections.
- Deliver exceptional customer service to members.
- Act as a role model for healthy eating habits and maintaining a healthy lifestyle.
- Provide administrative assistance in center as needed.
- Uphold the MWCC Performance Standards - see attached.
- Other duties as identified and assigned by management.
Experience and Education:
- Minimum 2 years experience in counseling, nutrition or wellness fields.
Skills Requirements:
- Excellent customer service and communication skills.
- Ability to nurture and be empathic to member's needs.
- Attention to detail with the ability to multi-task and work in a fast-paced, team-oriented retail environment.
- Basic understanding of the science of weight loss, weight management, and related behavioral and nutritional sciences.
- Proficiency in Microsoft Office, Operating Systems and CRM Database.
Job Requirements:
- Available to work flexible hours including day, evening and weekend hours.
Key Performance Factors:
- Number of members who achieved goal
- Percentage of members who achieved goal
- Number of members transitioned from active to Stay Fit
- Number of referrals
- Percentage of active members referrals
- Customer feedback
At Medifast Weight Control Centers (MWCC) we seek to live to the following performance standards:
To Focus 100% on the Customer: We seek to delight our customer; to provide hope, health and happiness to those we serve.
To Inspire: We strive to inspire both our members and our employees. We are lucky to be in a business that can positively affect people's lives and health; we should cherish that.
To Act with Composure: We are in an emotional business and need to be caring. We must uphold the highest standards of professional behavior, even when under pressure, when facing challenges or when we disagree with each other.
To Act with Integrity : We need to be compassionate, empathetic and keenly aware of those around us and our role in what change we may affect. We need to act at all times with the highest degree of integrity; decency is our baseline.
To Take Personal Responsibility : We come to every task from a position of accepting 100% responsibility for the result. We never adopt a victim's mentality or blame others for mistakes. We are constantly self-critiquing and are constantly seeking ways to improve who we are as customer- facing employees, colleagues, professionals, family members and leaders.
To Function within Ambiguity : We recognize that we are in the service business. We recognize that we are constantly interacting with new members. We are in a growth business. We are in the responsiveness business and therefore we must embrace change. We must be flexible, and above all, approach our challenges with a positive and inspirational attitude.
To Learn: Learning, applying and transferring knowledge is the backbone of our business. We must be constant learners always on a mission to improve ourselves, our members, our systems, our colleagues, our company and ourselves. It does not stop. We take action from an informed position of prepared understanding.
Interpersonal Savvy : We communicate with each other and our customers in a way that demonstrates compassion, empathy and constructive and honest feedback.
To Achieve Results : We strive to win. We hit our goals. We develop best practices. Every system, goal, plan and meeting is designed to achieve and exceed our budgeted results and goals. No plan is made or meeting held without a clearly defined purpose and an aligned goal to achieve budgeted or desired results.
