We apologize for the inconvenience but the job you are looking for has been filled or it has been removed by the recruiter. For your reference, the original listing is shown at the bottom of this page.
Listed below are the top 4 out of 4 listings that are in the same industry and location as the job you were looking for. To see more than 4 listings, click here to search similar jobs in Markham, ON
Title: Application Programmer (1yr. term, pay band 11) Location: St. George (downtown Toronto) Other Locations: Under direction, reporting to the Digital Services ...
Title: Advancement Systems Training Analyst (TERM, Payband 11) Location: St. George (downtown Toronto) Other Locations: Reporting to the Associate Director, ...
Title: Advancement Systems Training Analyst (TERM, Pay Band 11) Location: St. George (downtown Toronto) Other Locations: Reporting to the Associate Director, ...
SUMMARY Reporting to Manager of Software Support, the Application Support Analyst will provide end user support to both internal and external BLJC customers for software applications. This includes providing expertise and assistance in troubleshooting complex problems and errors and functionality walk-through. Data management requirements include database level queries, data extracts, development of reports and application training.
FUNCTIONS AND RESPONSIBILTIES 1. Provide second level technical application support via telephone, voicemail, e-mail, and remote access to BLJC employees and customers who utilize RealSuite. 2. Management of issues escalated from first level support and the associated tracking of support requests via the IT ticket tracking system. 3. Assist users in applying business processes related to the software. Reference materials utilizing User's Guides, Business Process documents and related documents. 4. Notify Manager of Software Support of any items that fall outside the scope of regular support. 5. Develop/maintain documentation to ensure that users have the most current and up to date information and processes. This includes quick reference and technical documentation. 6. Participate in promotion of changes into production by performing maintenance, testing, data administration and/or configuration. 7. Management of reported application defects and the associated tracking of defect requests via the IT defect tracking system. 8. Develop and/or assist other team members in developing reports preferably using Crystal reports, MS Access, and/or Microsoft SQL Reporting. 9. Develop and/or assist team members with RealSuite system administration and data administration. 10. Develop and/or assist other team members in RealSuite training, preparation and execution. 11. Assists transition team to ensure smooth implementation of RealSuite modules or RealSuite for new clients. 12. Incumbent may be required to carry a pager for on-call purposes to resolve after hours emergency situations.
SPECIFIC SKILLS 1. Demonstrated customer service skills. 2. Strong and proven technical problem analysis, determination and resolution skills; dedicated problem solver 3, Excellent written and verbal communication skills (English). 4. Demonstrated knowledge of relational databases with solid understanding of querying techniques using Microsoft Access or TOAD to perform data extracts, data loads and data analysis 5. Proficient in development of reports preferably using Crystal, Microsoft Access, MS SQL Reporting or other equivalent products. 6. Demonstrated proficiency using Windows applications (Word, Excel, Access, Internet Explorer). 7. Works well independently or in a team setting and under pressure and time constraints and can prioritize competing priorities appropriately 8. Technical writing, including documentation of procedures. 9. Project management/multi-tasking skills 10. Competence in Project, Problem and Change Management, with a clear understanding of the customer impact and business requirement
REQURIED LICENSES OR PROFESSIONAL ACCREDIATION 1. Microsoft Office (Word, Excel, PowerPoint, Project, Visio, Access). 2. Crystal Reports, Microsoft SQL Reporting. 3. TOAD. 4. Microsoft Team Foundation Server (TFS)
