Manager, Systems and Development (PM4)Title: Manager, Systems and Development (PM4)
Location: St. George (downtown Toronto)
Reporting to the Director of CHASS / Director of IT for the Faculty of Arts & Science, Manager, Systems & Development, will be responsible for the implementation of design, development, and maintenance of CHASS web services; divisional, departmental, and project based administrative and research applications, including web front-ends and database back-ends; CHASS' economic and financial data repositories and their search and retrieval systems; and the entire CHASS hardware and software infrastructure in support of the above listed applications and systems, including fail-over, backup, and disaster recovery solutions. Managing and developing the CHASS Data Centre's economic and financial data collections involves arranging licensing agreements with data providers (e.g. Statistics Canada, TMX, IMF, and others) and interacting with over 60 subscribing universities in Canada and the U.S.A. CHASS data collections include Canadian Census data, over 45 million time series of the CANSIM database, data from major stock exchanges, approx. one thousand social surveys, and many international data. Together, they form a unique offering among Canadian universities to support research and teaching activities, and bring substantial annual income to CHASS.
As the Manager of Systems and Development, the incumbent will manage 5 systems and applications programmers, database analysts and other specialists. This includes hiring, performance management, discipline related matters and terminations. The incumbent will be expected to bring creativity, expertise and up-to-date knowledge of web, database, and programming technologies used within academic environments. He/she will be expected to work with data providers (e.g. Statistics Canada, S&P, CRSP, Datalinx, and others) leading to further development of CHASS data repositories and their delivery to subscribing institutions, as well as with the subscribers in order to maintain financial sustainability of CHASS' offers.
The incumbent writes conference papers and delivers presentations of CHASS' applications to internal and external users and interacts with directors and managers from Statistics Canada, other data providers, and with executive officers from subscribers' consortia and individual users of CHASS' data repositories.
The incumbent is responsible for spearheading new initiatives and developments related to CHASS' language and multimedia labs; cooperates with managers and designers from other University units in joint development of data repositories for research and teaching and oversees documentation of systems, procedures, custom applications, data repositories.
The incumbent participates in the development of and contributes to the IT strategic plan for the Faculty; recommends and implements approved changes and new hardware and software technologies and develops and implements plans for systems and IT development infrastructure based on knowledge of industry innovation and evolution of software and hardware product capabilities.
Minimum of a University degree in computer science or an equivalent combination of education and experience.
Minimum of 8 years experience in systems analysis and programming, with at least 4 years experience in designing and programming web applications and large databases in a complex academic environment. Proven experience in directing a team of developers and completing complex projects. Extensive experience in relational databases, data repositories, search and retrieval systems directly related experience involving design, setup and maintenance of complex IT support systems with excellent knowledge of networking, server technology, UNIX, Windows and Macintosh operating systems, major application software, desktop and laptop support issues, the University's or other similar institutional backbone and wireless operations and the University's or other similar institutional IT structure and relations between various units. Experience managing IT professionals in a unionized environment, with and an ability to manage human resources issues and with responsibility for establishing technical work plans and managing project deliverables. Demonstrated managerial, coaching, mentoring and team building skills. Experience conducting revenue and cost analysis of proposed projects/programs to determine financial feasibility, forecasting projected income and managing funds received. Proven success in achieving coherence across solutions developed by a diverse team of developers.
Strong demonstrated skills in applications design. Strong working knowledge of standard programming languages and tools. Excellent understanding and working knowledge of relational database systems (e.g. Oracle, Sybase, Postgres, MySQL, etc.) and of principles of storing and accessing large repositories of heterogeneous data (social, financial, multimedia, etc.). Good understanding of multi-dimensional databases, and of OLAP-based development and data retrieval methods and tools.
Good understanding of underlying hardware infrastructure and operating systems (UNIX/Linux and Windows servers), and of fail-over, backup, and disaster recovery solutions.
Demonstrated experience in project management, with a strong focus in managing Systems and IT development. Demonstrated experience in planning, implementing, overseeing and assessing systems tools, equipment, software packages standards, polices, and procedures.
Highly knowledgeable in network infrastructure and administrative and academic technology services. Demonstrated leadership, collaborative and negotiating skills. Demonstrated initiative, innovation, and project completion skills. Very good interpersonal skills to develop a well functioning team able to maintain high standards of development and support of diverse applications and databases used by large and heterogeneous communities of users. Familiar with broader external faculty's server and IT infrastructure needs or other related systems. Excellent ability to instill confidence in external and internal constituencies to meet IT administrative needs. Excellent and up-to-date knowledge of current trends in hardware and software. Highly developed leadership skills to maintain a collegial and team oriented environment with diverse groups while maintaining consistent customer service standards. Must be able to communicate effectively and accurately both orally and in writing. Excellent verbal and written communication skills. Strong demonstrated ability to write memos, proposals, analytic documents, conference papers and presentations. Must have a high degree of initiative, energy and enthusiasm. Excellent interpersonal and organizational skills. Must be able to exercise good judgment, discretion and tact, and be able to work effectively, independently, or as a team. Ability to multitask, manage multiple priorities and meet strict deadlines, as well as, deal with unexpected emergencies as they arise. Effective problem solving/troubleshooting skills. Ability to advise, negotiate and work collaboratively with senior administrators, faculty, staff, and graduate students. Enthusiasm to learn new techniques and keep up-to-date in the field.